TIMES AND METHOD OF DELIVERY
Shipping costs and times
Standard shipping is free for all orders, and the package will be delivered via courier within 3-5 business days.
For all orders, express shipping is 15.00 euros, and the package will be delivered by courier within 1-2 working days.
Return and Refund
If you are not happy with one or more products, you can make it intact and with the labels clearly visible and correctly inserted in the garment, within 14 working days from the date of delivery of the package to the courier. The cost of shipping is charged to the customer.
LEGAL GUARANTEE OF CONFORMITY
In case of receipt of defective products or in any case non-compliant with the orders placed, the customer has the right to restore the conformity of the product without charge by repairing or replacing the goods. The customer can exercise this right if the defect occurs within two years of delivery of the goods and denounces the defect within two months of discovery. In the event of a defective or non-compliant product, the supplier will arrange the collection of the product at its own expense, compatibly with the customer’s availability.
LIMITS OF LIABILITY
The supplier assumes no responsibility for disservices attributable to force majeure or unforeseeable circumstances in the event that he is unable to execute the order in the manner and within the times provided for in the contract, even in the case of malfunctions and / or disservices of the internet. . Furthermore, the supplier will not be liable for damages, losses and / or costs incurred by the customer as a result of the non-execution of the contract for reasons not attributable to him, since the customer is only entitled to the full refund of the price paid and the accessory charges incurred such as shipping and transport costs. Furthermore, the supplier assumes no responsibility for any fraudulent and / or illegal use that may be made by third parties, credit cards and other means of payment, for the payment of the goods purchased, if he proves that all precautions possible on the basis of the best science and experience of the moment and on the basis of ordinary diligence.
RIGHT OF WITHDRAWAL
The consumer who for any reason is not satisfied with the purchase made, has the right to withdraw from the stipulated contract, without any penalty and without specifying the reason, within 14 working days from the day of receipt of the purchased good. The withdrawal must be expressed by sending within the aforementioned term of 14 working days by sending an email to the following address firstname.lastname@example.org and after which it must obtain the approval and authorization to return from the Supplier. . Once the authorization has been obtained, the customer can proceed with the return of the goods using the Supplier’s preferred courier. The consumer cannot exercise this right of withdrawal for products made to measure or clearly personalized or which, by their nature, cannot be returned or are liable to deteriorate or also rapidly. Within 14 days from the date on which the customer communicated to the supplier his decision to withdraw from the contract, he must return to the sender-supplier, at its operational headquarters, all the purchased goods intact and in their original packaging including packaging, if any. documentation and accessory equipment, without any lack. The return costs will be borne by the consumer. Once the goods have been received, the supplier will forward the entire amount paid by the consumer within 30 days according to the methods indicated.